When you look at the 2020, the new CFPB gotten 1054 problems against SPS. SPS rated Amount thirty-six one of all financial businesses for the most issues.
Letter from SPS dated XX/XX/XXXX, states … My payment currently is 3 % <>. New payment is 4 % <>effective XX/XX/XXXX and scheduled to go up XX/XX/XXXX, and again to increased to 4.125 % and is effective again on XX/XX/XXXX and scheduled increase again XX/XX/XXXX to <>. I had applied for a loan mod back in XX/XX/XXXX, with no results. SPS wasn’t clear with their requests each time they asked for additional info and I was returning info on XXXX paperwork, but later several months, found they wanted the info on their paperwork, even though info almost same, just not on their paperwork, so in the end my paperwork was thrown out. I had to start all over and this took me about a month to mentally wrap my head around the chore I had to do AGAIN, but after calming down and receiving their forms. I reapplied in XX/XX/XXXX, a few questions about my paperwork again, they seem to question my paycheck status, they question why was I missing paychecks, I explained I only worked two days in first quarter of this year and I highlighted the info describing that, like year to date # s. Then they said I wasn’t reporting workman s comp checks. I explained, I am not reporting because I am not receiving, they found that odd for me not to be collecting. I explained I only work one day a week and I don’t qualify, I only work one day a week because I am a full time mother to my XXXX year old with XXXX, trying to transition him into adulthood since the school district did not. Another reason I need help with my loan mod, because he has cost me $ XXXX recently for XXXX assessment and <>for XXXX XXXX XXXX remapping to help him deal with real world. Finally it was in underwriting and they questioned that again. Finally, I find it is in its 30 day time frame starting XX/XX/XXXX, I received a https://paydayloancolorado.net/grand-view-estates/ resolution on XX/XX/XXXX explaining they were ount they showed as income was <>= ,000,000>, when in reality it is <>, because I am not working nor am I collecting unemployment, this is a discrepancy, I called XXXX and they suggested I reach out to you.
Criticism Info:
Full Ailment:The mortgage company does not want to send me personally my personal comments during the a beneficial timely trends. I did not located my personal statement up until five days just before my personal fee arrives.
Complaint Facts:
Full Complaint:From the first date, I have always included a partial pre-payment of my principle. When the COVID-19 Pandemic shut down XXXX Florida, I called Select Portfolio Servicing and asked them two questions ; 1 ) would they lower the variable interest rate, which they increased last year, 2 ) what options do I have if I have a problem making the payments Today, I received my statement. The pre-payment of <0.00>was unapplied, even though the mortgage coupon was clearly marked for partial pre-payment. Rather than following their customer s wishes, they continue to charge interest charges for the <0.00>( and future ) pre-payments. At XXXX XXXX, I called, I was informed that I was enrolled in their forbearance program and they told me that I could not withdraw from it. This is Forced Compliance of a Condition that was never agreed to.
Problem Information:
Complete Complaint:In my own bankruptcy in 2011 my loans are never ever reaffirmed by the my personal financial on my financial of the my personal lender XXXX XXXX just who after that transmitted this financing to help you SPS Maintenance with this step none out-of my percentage record try become submitted back at my home loan for the past eight age very loan providers do not also acknowledge me as it does not show that I really features a property financing For this reason it offers managed to get impossible in my situation so you’re able to re-finance otherwise get a different type of loan which have a lesser desire price besides the only that is being provided by my repair business at present for this reason i will be in the able to access my personal guarantee it has been going on for decades
Team impulse:
Our team utilized it criticism throughout the personal archives of one’s User Monetary Defense Agency (CFPB). You might file your own issue on CFPB here.
