USDCNH

6.6971 6.6979

NZDUSD

0.64004 0.64013

AUDUSD

0.71006 0.71014

EURCAD

1.35007 1.35022

USDCAD

1.26986 1.26999

NZDJPY

85.812 85.827

AUDJPY

95.199 95.208

USDJPY

134.072 134.081

EURJPY

142.538 142.547

GBPJPY

167.536 167.552

GBPUSD

1.24951 1.24969

GBPCHF

1.22335 1.22355

CHFJPY

136.93 136.953

EURGBP

0.85072 0.8508

EURCHF

1.04079 1.04098

USDCHF

0.97895 0.97912

EURUSD

1.0631 1.06317

XAUUSD

1845.56 1846.08

XAGUSD

21.644 21.687

NAS100

12299.2 12301.4

HKG33

21828.7 21835.3

USOil-S

121.24 121.27

GER30

13310.7 13311.3

UKOil-S

123.91 123.94

A50

13873 13879

SPX500

4023.4 4023.9

US30

32304.3 32310.3

AUS200

6940.2 6941.6

  1. Alpha Trade Pty Ltd (“Alpha Trade, we or us”) is committed to effective and efficient complaints management and to fair and transparent dealings in the financial marketplace
  2. A complaint is an expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required.
  • We take your feedback seriously and will work proactively to investigate and resolve your complaint. If you have a complaint, please contact us by any of the following methods:
    • Phone: +61 (0) 425 500 814; or
    • Post: Level 16, 175 Pitt Street, Sydney, NSW, 2000, Australia.
    • Any material relating to Alpha Trade’s Internal Dispute Resolution (“IDR”) process will be provided to you free of charge.
    • the end of the fifth (5th) business day of receipt of the complaint, where we have:
  • TIMEFRAME FOR RESOLVING COMPLAINTS
    • We endeavour to resolve all complaints as quickly as practicable. Many complaints can be resolved within days or on the spot. We will keep you informed in relation to your dispute and will provide you with an IDR response within thirty (30) calendar days of receiving your complaint.  
    • AFCA is an independent and external dispute resolution scheme, of which Alpha Trade is a member.

Australian Financial Complaints Authority Limited

GPO Box 3

Melbourne VIC 3001

Phone: 1800 931 678

Fax: (03) 9613 6399

Email: [email protected]

Website: https://www.afca.org.au/

    • National Relay Service, a government initiative that offers an Australia-wide phone service for people who are deaf or have a hearing or speech impairment. It’s available at no additional charge:
  • US
    • If you have any questions or would like further information about our complaints handling process, please contact us by:
      • Phone: +61 (0) 425 500 814; or
      • Post: Level 16, 175 Pitt Street, Sydney, NSW, 2000, Australia.

Alpha Trade Pty Ltd is duly incorporated in Australia with an Australian Financial Services License servicing solely Wholesale customers. Our sole website is www.alphatrade.com.au. We have been made aware of a Crypto Platform utilising the domain www.alphatrade.ltd. This company/website or people have no connection whatsoever to Alpha Trade Pty Ltd and we would suggest extreme precaution when investing in unregulated firms with minimal company or regulatory information provided on their website. Please be safe out there! Thanks.